Privacy Policy

Your privacy matters to us. We only collect the information needed to provide our sharpening services, communicate with you, and manage your Customer Portal. We do not sell or share your personal information for marketing purposes.

Policy Information

Last Updated:
June 2026

This policy explains what information is collected and how it is used when you contact us or use the Customer Portal.

Information You Provide

When you contact us, schedule a drop-off, or create a customer account, you may provide information such as:

Name
Email address
Phone number
Mailing address (optional)
Information about your knives or requested services

How We Use Your Information

We use your information only to provide our services and communicate with you.

Create and manage your customer account.
Schedule drop-offs and pickups.
Send invoices and payment confirmations.
Provide status updates about your sharpening.
Maintain your service history.
Respond to questions or support requests.

Customer Portal

If you use our Customer Portal, your account stores information related to your sharpening history, invoices, uploaded documents, and, when available, before-and-after photographs of your knives.

Cookies & Website Analytics

Our website uses cookies and similar technologies to improve security, keep forms working properly, and help us understand general website traffic.

Website security and spam prevention.
Basic website performance analytics.
Remembering certain site preferences.

You can disable cookies in your browser, although some website features may not function correctly.

Information Sharing

We do not sell, rent, or trade your personal information.

Information is shared only when required to process payments, comply with applicable law, or operate the services you request.

Data Security

We take reasonable administrative and technical steps to protect your information. While no system can guarantee complete security, we work to safeguard the information you entrust to us.

Questions?

If you have questions about this Privacy Policy or how your information is handled, we'd be happy to help.

Need Assistance?

Have a privacy question or need help with your Customer Portal? Please contact us and we'll be glad to assist.